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Technical Help Resources for Faculty Using WebTycho

Presented here are a variety of Online and In-Person Help Resources available to UMUC faculty in the United States, Asia, and Europe who use WebTycho to deliver their courses, either fully online or as an enhancement to face-to-face classes.

Online Help Resources In-Person Help Resources WebTycho Help & Support To access the WebTycho Help & Support website, select the button on the WebTycho login pages; select the button at the top of every WebTycho classroom; or go directly to tychousa.umuc.edu/wtdocs/wthelp/index.html. This site provides a treasury of information about WebTycho. For WebTycho login options/instructions: tychousa.umuc.edu/wtdocs/wthelp/html/logging_in.html WebTycho Orientation (WEBT101) Select the button in the WebTycho classroom, then select Orientation to enter the self-paced WebTycho student and faculty basicOrientation. For more information see tychousa.umuc.edu/wtdocs/webt/index.html. WebTycho Online Faculty Access Tutorial (Tour201F): Select the Faculty Center button on your WebTycho class menu, then select TOUR201F from the Faculty Resources area. UMUC (worldwide) Library Services Libary homepage for access to about 100 online databases as well as a variety of support materials: www.umuc.edu/library/ Library Tutorials using WebTycho. (1) Select the link at the top of the WebTycho classroom; select link to register for VLIB101, a self-paced Library orientation and practice classroom. (2) Request from the library to be rostered into the undergraduate or graduate faculty library orientation course. FAQ for faculty requests for online Electronic Reserves for individual classrooms: www.umuc.edu/library/ereserve/resfaq.html. Asian Division faculty library resources: library.ad.umuc.edu/ European Division Faculty Loan Library www.ed.umuc.edu/faculty/fll/  Faculty Online Resource & Help Sites Adelphi, Maryland - Faculty Services: www.umuc.edu/faculty/ - DE Oracle online magazine and technical resource site: info.umuc.edu/de/ezine/ European Division www.ed.umuc.edu/staff/faculty/index.html Asian Division de.ad.umuc.edu/resources_faculty.cfm WebTycho Support Services (24 hours a day, 7 days a week, 365 days a year) Tel: 800-807-4862 /1-800-807-4862 Email:webtychosupport@umuc.edu UMUC Faculty Technical Support Graduate School, Adelphi, MD, faculty technical support staff ("instructional support coordinators"), by program: http://info.umuc.edu/de/ezine/contacts.htm Undergraduate School, Adelphi, Maryland:  Enid Bank, Director of Instructional Technology (primarily technical) Email:ebank@umuc.edu  European Division Office of Distance Education Technologies (Faculty Support): Email:eddetech@ed.umuc.edu Asian Division DE Support:  Email:tycho@ad.umuc.edu UMUC Librarians U.S. Tel: 301-985-7209 or 800-283-6832x7209; Email library@umuc.edu Asian Div.: Email library@ad.umuc.edu European Div.: Email edlibrary@admin.ed.umuc.edu IT & Computer Help/Resources (Europe) www.ed.umuc.edu/staff/helpdesk/index.html Computer Help Desk (U.S.) Computer Support staff address hardware problems; software problems; connectivity problems to the hosts and file servers; printer problems; troubleshoot Polaris problems, and also have some (Microsoft) software to loan faculty. Tel: 301-985-7400  Email: helpdesk@umuc.edu TAD Center (U.S.) provides technical and logistic support for faculty who need equipment or software for teaching purposes (including laptop computers). Tel: 301-985-7019 Email: tad-center@umuc.edu Faculty Media Center (U.S.) For appointments, email Theo Stone - tstone@umuc.edu Links to other UMUC teaching resources (technical and pedagogical) A Tip on Using Help Resources

Other UMUC Online Teaching Resources (Pedogogical & Technical) Basic computer skills online self-paced tutorial: http://info.umuc.edu/de/ezine/how_to/basic_skills/basic_skills.htm Peer support may be found through the FacTalk online discussion group open to faculty members teaching in any of UMUC's divisions. http://www.umuc.edu/facdev/factalk.html UMUC's Center for Intellectual Property and Copyright in the Digital Environment (CIP): http://www.umuc.edu/distance/odell/cip/ UMUC Faculty Development Workshops: http://www.umuc.edu/distance/odell/ctla/workshops.html. Teaching Resources available online: http://www.umuc.edu/distance/odell/ctla/resources.html Maryland Faculty Online. UMUC is affiliated with this partnership of 20 Maryland institutions representing the members of MarylandOnline and Maryland Community Colleges Teleconsortium.  Maryland Faculty Online maintains a website that offers online training and resources for faculty teaching at a distance. http://www.mdfaconline.org/ UMUC's Online Writing Center: A special site dealing with avoiding plagiarism. http://www.umuc.edu/writingcenter/ Award-winning UMUC-Verizon site on teaching with technology: http://www.umuc.edu/virtualteaching/. WebTycho Training Workshop - Sign up for 5- week WebTycho online faculty training workshop. Allow for spending 10-20 hours a week on the training. http://www.umuc.edu/facdev/training.html. Top

A Tip on Using Help Resources The WebTycho, Library, and various other online Help materials for faculty are excellent. Try to find the answers there first. But there are always times when you need to communicate with a human being! When you call or email the support folks, remember: the better the information you give about where you are having a problem and what the problem is, the quicker and better the answer you will get!  Be specific! Think of describing the problem as giving the support person a path to follow: start by describing where you started and proceed to the problem step by step.  Top

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